Scroll Top
19th Ave New York, NY 95822, USA
Refund policy

Thank you for choosing our IPTV service. We strive to provide you with a seamless and satisfying entertainment experience. However, we understand that there may be situations where a refund is requested. This refund policy outlines the terms and conditions for refunds.

Trial Period Refunds:
We offer a trial period during which you can explore our IPTV service and its features. If, within the trial period, you are not satisfied with our service, you can request a refund. Please note that certain conditions may apply, and the refund process will be subject to our evaluation.

Service Disruption or Technical Issues:
If you experience prolonged service disruption or technical issues that prevent you from accessing our IPTV service, please contact our customer support team. We will make reasonable efforts to resolve the issue promptly. If the issue cannot be resolved within a reasonable timeframe, you may be eligible for a refund. Our team will assess each case on an individual basis.

Unavailability of Promised Content:
We strive to provide a wide range of live TV channels, on-demand content, and other media. In the rare event that promised content becomes permanently unavailable due to circumstances beyond our control, you may be eligible for a refund. Our team will review such cases on a case-by-case basis.

Subscription Cancellation Refunds:
If you decide to cancel your subscription before its expiration, you may be eligible for a refund for the unused portion of your subscription. However, certain conditions and limitations may apply. Please refer to our cancellation policy for more information.

Unauthorized Transactions:
In the event of unauthorized transactions or billing errors, please contact our customer support team immediately. We will investigate the matter thoroughly and, if deemed necessary, provide a refund for the unauthorized or incorrect charges.

Please note the following important points regarding refunds:

Refunds will be issued using the original payment method used for the subscription.
The refund amount may be subject to deductions for any discounts, promotions, or other non-refundable charges.
Processing times for refunds may vary and are subject to banking or payment processing delays.
For all refund requests, please contact our customer support team through the designated channels. We will guide you through the process and address any concerns or questions you may have.

Please note that this refund policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.